Refund Policy

Effective date: August 12, 2026

This Refund Policy applies to one-time OctoLead credit purchases. It should be read together with our Terms of Service and any terms shown at checkout.

1. Refund eligibility

Purchases are generally final and non-refundable after credits have been delivered or used, except where a refund is required by applicable law, expressly stated at checkout, or approved by OctoLead based on the circumstances of the request.

If you believe a charge was unauthorized, duplicated, made in error, or affected by a material failure to deliver the purchased credits, contact us as soon as reasonably possible. We will review the order, payment status, credit delivery, and usage before deciding the request. This policy does not limit any mandatory consumer rights available under applicable law.

2. How to request a refund

Email humminwang@gmail.com with the email address used for your OctoLead account, the order or transaction identifier, the purchase date, and a short explanation of the request. Do not send full card details or other sensitive payment credentials.

Submitting a request does not guarantee approval. We may ask for additional information needed to confirm account or transaction ownership and prevent fraud.

3. Processing and credits

Payments and approved refunds are processed through Creem. Processing times and the date funds appear on the original payment method may depend on Creem, the payment network, and your financial institution.

When a full refund is completed, the credits granted by that purchase are removed from the OctoLead account. If those credits have already been used or a request covers only part of a purchase, the request may require manual review. We may restrict affected credits or account access while resolving a refund, dispute, or chargeback where reasonably necessary.

4. Contact

For refund questions, contact humminwang@gmail.com.